Early Morning Groceries…Or Not…
The other day I dropped my Big Girlie off at school and decided to head over to my Starbucks to indulge in a Pumpkin Spice Latte. Once i got there I noticed how empty the neighboring Commissary parking lot was and thought how rare that was so I decided to get my shopping done first then reward myself with a #PSL for being so well planned.
When I went into the store it was no later than 8:15 am and I didn’t have a lot of shopping to do so I was actually done around 8:30 or so. It was a great help that the store was practically empty. I was able to sail through each aisle in my normal up/down attack plan and grab everything I needed. After I cleared the frozen food section I headed over to the check out area to notice that I didn’t see not even one light on or a single cashier. I looked behind me and there was another woman with one full cart (just like my own) with the same confused look on her face as I had on my own. Where were all the cashiers?
You Just Have To Wait…
As we both attempted to make a u-turn with our full and top heavy shopping carts I noticed that the Self-Checkout registers were open but I knew there was no way I could stand there and self-check my entire cart full of stuff. I approached the woman in a vest standing there and asked her if she could call a Cashier over because i was ready to check out (I was assuming that they were not there simply because of how empty the store was). She said “No.” That was it. One word. Of course my born and raised New Yorker attitude rose up but I tried to smooth it over with a bit of Southern Sweetness and asked her what did she mean by ‘No?”
As I stood there with the other young woman close behind me the employee proceeded to explain how they only open Self-Check Registers until 9am BUT how we couldn’t use those either because they have a 10 item limit. So we would simply have to wait until 9 am or come back later.
After I once again pushed back my natural New York styled response I asked turned my cart back around and took the #1 position in the line to wait my not almost 25 minute wait for the regular registers to open. Close behind me was the other young woman who was just as baffled and insulted by the response we received as I was.
Why Are You Waiting?
As I stood there waiting I spoke with my Hubby on the phone to make the time go faster. His immediate response was “Why in the world are you waiting? Call a manager and ask them to just open a register that is ridiculous!” I told him I didn’t wanna make a scene and there must be a reason why they did it that way. I did say I wanted to report the manner we were spoken to by the woman at the Self-Check out area. He said okay and I proceeded to do my Social Media App rotation on my phone as I settled in for my wait.
Around 8:45 I saw a Cashier walk over to the register directly in front of me and log in. after looking at us for a bit (by this time the line had grown to at least 10 cutsomers) she said she was going to ask if she could begin to check us out. She came back a few moments later and said she was told she had to wait until 9am. I told her thank you for trying and continued my wait.
Maybe 10 minutes later, she approached me and told me I could start placing my items on the register that way once 9am came she could begin to check me out with no further wait. I thanked her and started unloading my cart. By the time I finished it was 8:58am. How did I know this? Because this sweet Cashier had been counting down the time the entire time I was unloading my stuff. When her register indicated 9am she scanned my first item.
Did That Just Happen?
When I say almost instantly the same woman from the Self-Check area appeared next to her it was like in a movie. The only thing missing was a puff of smoke. She began to yell and scream (I mean literally scream) at this poor Cashier:
“You are so ‘disobedient’ and never listen.”
“How dare you begin scanning before 9am?”
**What employer calls and employee disobedient’? Just saying…**
Bring On The New Yorker…
“First of all she waited until the register said 9 o’clock. She only let me place my items prior to 9am. Secondly the way you are yelling at her in front of customers is completely unprofessional and uncalled for! I want a manager contact and name. NOW.”
The woman stopped looked at me
“I am the manager. ”
Okay then may I have your information?
Was this woman serious!?!!?
Fine. Then give me the Head manager information.
She scribbled something on a piece of receipt told the Cashier she was going to ‘tell the other manager she started early’ and walked away.
When I looked at that poor Cashier’s face all I could think was “Did That Just Happen?”
She was on the verge of tears. I assured her that I was going to make contact with someone in charge as soon as I got home and explain what really happened. She thanked me and I headed home to make that call.
Even as I write this I still feel for her. I did make that phone call and when I described the so called ‘manager‘ they knew exactly who I was talking about and said that it would be taken care of. They also told me they would approach the Cashier to be sure she was okay.
Have you ever witnessed someone being mistreated?
If so, how did you handle it?